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I hope you have better luck than me. The only other time I ran into a manufacturer refusing to warrantee parts was torqeedo. They sold out to Yamaha so I'm sure it's a better unit. I think I'm in month four of waiting for a response. Initially they asked the electrician to check the motor...

I have their 16 k BTU unit. Ran well for 1.5 years on a new boat. Then the fan died. The factory got us on a email communication and everything was going well then Velair stopped responding. It's been months in SE Asia without air-conditioning. The boat manufacturer called them directly and...