Cap Sante Marine - Great Experience
Not GB specific, but customer service and attention to detail...
I have a dear friend with a Tartan that has been using Cap Sante Marine for years, and he really likes them. So, last fall I booked a quick “in and out” job with Cap Sante Marine - they wanted to block the boat, but we agreed on an early morning hoist and hoped for an early afternoon launch.
I was there early, and the hoist crew were prepping. I noticed single slings on the travelift. They went to the extra trouble of rigging TWO slings, fore and aft, for my boat. The previous 3 times the boat was hauled at other yards, the crew did not take the time to do this.
Once we got out of the water, but were still over the slip, the foreman asked what paint was on the boat and when it was applied. He opined that the bottom looked very good, and that we should not powerwash it (ablative paint).
They raised her up and drove away from the water about one boat length and stopped. After a quick conversation about my work order, the foreman asked if it would be OK to complete the work here, as the boat sat in the slings, followed by an immediate return to the water. Of course I was pleased and said yes.
I found them professional and easy to work with. I appreciate the fact they rigged additional slings on the hoist, increasing safety. The crew was tipped appropriately. They earned my trust and business next time by paying attention to the little details. I felt like it were my marina buddies taking care of me, instead of another PIA customer, and I will be going to them for my next “yard” period.
Good Luck
