We've done this before. 11 years ago we ordered and took delivery of a wonderful Sabre 386 that we have sailed in 3 Newport to Bermuda races and cruised between CT and Canada. One method I use to begin getting a handle on a company (both manufacturers and dealer's) is to engage in conversation about the product. I always have lots of questions and I figure that if they are helpful at this stage they are more likely to be helpful later. At least that's the idea... I love to immerse myself in product knowledge anyway and this is a great source of information.
This worked well with the Sabre! That company gets my highest marks for support both before, during and after the sale and warranty period! They are truly awesome and it was easy to discern that when we were shopping...
One of the boats on our list is in fact the Sabre 38 Express. It is on the list mostly due to the fact that Sabre is such a good group of people to work with, not because we are in love with the concept of an express design...
That brings me to the other boats that we have on our list, a working list that is still evolving. One is the Nordic Tug 40 and the others are American Tug's both the 365 and the 395.
All of these are available with both a flybridge and upper "lounge" area. If the Sabre was available in this configuration in a boat below 40' we would be thrilled!
Anyway, we have talked to NT and AT owners for years and we are aware of their enthusiasm for their boats. Aesthetics aside, they are similar conceptually. Both seem to be well built and the time I've spent crawling around in their bilges has impressed me.
Now as sailors we have no real experience in the tug/fast trawler reality so it is time to ask some questions. I placed two calls, one to Nordic Tugs the other to American Tug and explained that I was a potential new customer who had some questions about the product that were not answered on their website. Questions about the reality of cruising at 12 to 14 knots and questions about customization etc.
The difference in response has been amazing!
15 minutes after I placed the call at American Tug, I got a call back from Kurt a VP at Tomco who answered my questions fully with great patience. He forwarded me material to support his answers and even volunteered his cell number for future questions! When they have come up, he actually stops working on boats and answers them! Amazing! I am trying very hard not to abuse the privilege...
Not having heard back from Nordic Tugs, I left a second message.... After a couple of days now I still have not heard back.
Surprisingly, I am having a similar response with their local dealers. One (the American Tug dealer) is doing everything to follow up in a busy part of their season the other...not so much.
It is too early to eliminate NT from the running entirely but they are not doing much to impress me yet. American Tug on the other hand is winning my attention!
No idea yet where this is going to end but we are scheduled to do a quick 2 hour "delivery" on an American Tug 395 next week and we have made contact with the owner of an AT 365 who will take us out too.
I'm beginning to get excited!
Bruce
This worked well with the Sabre! That company gets my highest marks for support both before, during and after the sale and warranty period! They are truly awesome and it was easy to discern that when we were shopping...
One of the boats on our list is in fact the Sabre 38 Express. It is on the list mostly due to the fact that Sabre is such a good group of people to work with, not because we are in love with the concept of an express design...
That brings me to the other boats that we have on our list, a working list that is still evolving. One is the Nordic Tug 40 and the others are American Tug's both the 365 and the 395.
All of these are available with both a flybridge and upper "lounge" area. If the Sabre was available in this configuration in a boat below 40' we would be thrilled!
Anyway, we have talked to NT and AT owners for years and we are aware of their enthusiasm for their boats. Aesthetics aside, they are similar conceptually. Both seem to be well built and the time I've spent crawling around in their bilges has impressed me.
Now as sailors we have no real experience in the tug/fast trawler reality so it is time to ask some questions. I placed two calls, one to Nordic Tugs the other to American Tug and explained that I was a potential new customer who had some questions about the product that were not answered on their website. Questions about the reality of cruising at 12 to 14 knots and questions about customization etc.
The difference in response has been amazing!
15 minutes after I placed the call at American Tug, I got a call back from Kurt a VP at Tomco who answered my questions fully with great patience. He forwarded me material to support his answers and even volunteered his cell number for future questions! When they have come up, he actually stops working on boats and answers them! Amazing! I am trying very hard not to abuse the privilege...
Not having heard back from Nordic Tugs, I left a second message.... After a couple of days now I still have not heard back.
Surprisingly, I am having a similar response with their local dealers. One (the American Tug dealer) is doing everything to follow up in a busy part of their season the other...not so much.
It is too early to eliminate NT from the running entirely but they are not doing much to impress me yet. American Tug on the other hand is winning my attention!
No idea yet where this is going to end but we are scheduled to do a quick 2 hour "delivery" on an American Tug 395 next week and we have made contact with the owner of an AT 365 who will take us out too.
I'm beginning to get excited!
Bruce