We purchased a new Lewmar ProSeries 1000 windlass in May, 2024. New 9/16" 3 strand rope, 5/16" G4 chain. Since new when retrieving the anchor as the windlass starts to lift the chain off the bottom the rope jams in the gypsy and stalls the windlass. The only way to release it is to back it down. It will not retrieve the last 10 feet of rope to the splice. We have to pull it in by hand and get the chain on the gypsy and then retrieve the anchor. The chain runs fine, putting the anchor down works fine it just that last bit of rope when there is weight on it. The rope is straight down with no pull on it other than the weight of the chain.
Have contacted the chandlery where we purchased it and they have contacted Lewmar without any success at finding a solution. They are going to send us a new rope stripper kit that we will change but there doesn't seem there is anything wrong with the one currently on the windlass. Short of that they will replace the whole windlass.
Does anyone have any other suggestions as to what might cause this? We have changed the rope completely to eliminate the possibility of defective rope. Thank you.
Have contacted the chandlery where we purchased it and they have contacted Lewmar without any success at finding a solution. They are going to send us a new rope stripper kit that we will change but there doesn't seem there is anything wrong with the one currently on the windlass. Short of that they will replace the whole windlass.
Does anyone have any other suggestions as to what might cause this? We have changed the rope completely to eliminate the possibility of defective rope. Thank you.