How do you know it is open, not connected.?
Did it work previously.?
Have you actually pulled the receptacle out and looked? Is a white wire present?
As DavidM asks is there a GFCI involved?
Often wires are daisy chained to another receptacle. If the neutral has become disconnected from that other receptacle that would cause an open neutral.
SOrry to be asking possibly annoying questions but it is not absolutely clear what you are dealing with or if you have tried to trace it at this point and how.