AB Tender - Quality and Warranty Issue

[Alex F]

Last year I finally pooled the trigger and purchased the dinghy we always wanted. The list of primary candidates was Zodiac, Caribe, Amanzi and AB. I happened to find a great deal on AB DLX 11 with 40HP Yamaha motor and for number of reasons we made the decision that this is the one for us.

So, the season of 2013 starts and starting to enjoy new toy. Everything goes great until few months in the season I’ve started noticing discoloration of SS parts. I figured that I’ll just keep an eye on it and will maintain my regular routine. The dinghy is used for the weekend and gets rinsed with fresh water and is covered 90% of the time as soon as it gets back on the lift or when we’re back at the dock when I wash it along with the big boat.

Another month or so goes by and the issue is only progressing where I see that SS parts are now shifting from discoloration to rusting stage. I don’t wait much longer and contact AB official rep for the Northeast region. It takes me a while for him to start responding as AB has no interest in assisting me with this.

As more time goes by I’m finding out that my boat is not the only one with this issue. So, I take detailed pictures and try to build my case for another attempt for AB to take the responsibility. I try to explain that there’s always a chance for a defective (or poor quality) SS batch of parts being installed and as long as AB can send me the replacement I’ll handle the installation.

To make long story short, the extended emails and phone calls lead me to the final word I’ve received from AB. They refused to acknowledge this as their responsibility and insist that this is nothing more than a maintenance item.

Here are few pix (please excuse as these were taken real quick after the trip before the boat was washed):

[it looks like I can only upload the pix from URL, but not from my hard drive. I'll have to edit the post later to add pix]


As you can see from the pix, it's not just nuts and bolts, it's all SS hardware that's developing rust, even the steering wheel.

Obviously I’m very disappointed with the way AB handled this issue. My conclusion as follows:

- AB is using poor quality SS parts and it turns in to maintenance nightmare when the boat is only few months old.
- AB warranty is worthless since they refuse to handle an obvious issue on a practically brand new boat.

The purpose of the thread is to warn my fellow boaters who’s looking to spend their money on this tender is to be aware of the SS parts rusting issue and if you decide investing in AB, be prepared to deal with this on your own.

If we have some members that are willing to step in and share the same problem, we probably have much better chance getting AB to take any kind of responsibility if we work as a team having much bigger voice vs. doing it individually.

Those that wish to keep this “quite” we can still do it as a group while communicating via PMs or emails.

 

[BandB]

Certainly something they should be addressing.

I did decide to look at their warranty on 2013's and newer out of curiosity. They do mention "hardware" under accessories and say it's warranty is one year. Then they add a clause saying, "This warranty does not include any painted or finished surfaces." I wonder if they consider Stainless Steel a finished surface.

Funny in many places where they talk about their 10 year limited warranty. See dealer.

Well, like most, the tubes are 10 years but decreasing coverage starting in year 6. However, does not include discoloration, puncture, fading,
tearing, ripping, cracking, abrasion, chaffing, negligence, accident or ordinary
wear and tear. Valves and seams are 5 years with exclusions allowing them to say you under-inflated etc. Fiberglass and aluminum 2 years but doesn't include surface finish. Accessories 1 year.

The reality is warranty's are written by lawyers and often give lots of outs. Some sellers use those out clauses. Others go beyond the written word, especially with a known or common problem.

I decided out of curiosity also to look at the warranty of a brand we own. Tubes only 3 years, fiberglass 3, but all components 2 years.

I would be interested in other's experiences with warranty claims on RIB's. I guess I never really anticipated much unless a severe and obvious issue with the tubes.

 

[bshanafelt]

Just bought an ultralight 9.

Raw aluminum hull, so no stainless parts to go bad on this one.

I have discovered that the local dealer is the key to any help on dinghy's.

We have one here in Seattle that is a joke. Then just 3 blocks down is a superior dealer that will take care of you.

Both carry multiple major brands.

The puzzle is how the inferior dealer is still with us?

You might see if there is a different local dealer who will treat you better.

 

[BandB]

Just bought an ultralight 9.

Raw aluminum hull, so no stainless parts to go bad on this one.

I have discovered that the local dealer is the key to any help on dinghy's.

We have one here in Seattle that is a joke. Then just 3 blocks down is a superior dealer that will take care of you.

Both carry multiple major brands.

The puzzle is how the inferior dealer is still with us?

You might see if there is a different local dealer who will treat you better.

I think often dinghy's are sold more as sporting goods items than boats, at least in approach. They figure you buy it, you own it, take it and that's the last we'll see of you. Dealers have turned over as have manufacturers. The representation changes month by month it seems. They seem to have a difficult time maintaining dealers even in the Fort Lauderdale area, so I can only imagine the rest of the country.

 

[Alex F]

Last year I finally pooled the trigger and purchased the dinghy we always wanted. The list of primary candidates was Zodiac, Caribe, Amanzi and AB. I happened to find a great deal on AB DLX 11 with 40HP Yamaha motor and for number of reasons we made the decision that this is the one for us.

So, the season of 2013 starts and starting to enjoy new toy. Everything goes great until few months in the season I’ve started noticing discoloration of SS parts. I figured that I’ll just keep an eye on it and will maintain my regular routine. The dinghy is used for the weekend and gets rinsed with fresh water and is covered 90% of the time as soon as it gets back on the lift or when we’re back at the dock when I wash it along with the big boat.

Another month or so goes by and the issue is only progressing where I see that SS parts are now shifting from discoloration to rusting stage. I don’t wait much longer and contact AB official rep for the Northeast region. It takes me a while for him to start responding as AB has no interest in assisting me with this.

As more time goes by I’m finding out that my boat is not the only one with this issue. So, I take detailed pictures and try to build my case for another attempt for AB to take the responsibility. I try to explain that there’s always a chance for a defective (or poor quality) SS batch of parts being installed and as long as AB can send me the replacement I’ll handle the installation.

To make long story short, the extended emails and phone calls lead me to the final word I’ve received from AB. They refused to acknowledge this as their responsibility and insist that this is nothing more than a maintenance item.

Here are few pix (please excuse as these were taken real quick after the trip before the boat was washed):

As you can see from the pix, it's not just nuts and bolts, it's all SS hardware that's developing rust, even the steering wheel.

Obviously I’m very disappointed with the way AB handled this issue. My conclusion as follows:

- AB is using poor quality SS parts and it turns in to maintenance nightmare when the boat is only few months old.
- AB warranty is worthless since they refuse to handle an obvious issue on a practically brand new boat.

The purpose of the thread is to warn my fellow boaters who’s looking to spend their money on this tender is to be aware of the SS parts rusting issue and if you decide investing in AB, be prepared to deal with this on your own.

If we have some members that are willing to step in and share the same problem, we probably have much better chance getting AB to take any kind of responsibility if we work as a team having much bigger voice vs. doing it individually.

Those that wish to keep this “quite” we can still do it as a group while communicating via PMs or emails.

I couldn't find the option how to edit my original post. The only option I saw was reply, this is the only way I could add the pix.

 

[Alex F]

....
I have discovered that the local dealer is the key to any help on dinghy's.

We have one here in Seattle that is a joke. Then just 3 blocks down is a superior dealer that will take care of you.

Both carry multiple major brands.

The puzzle is how the inferior dealer is still with us?

You might see if there is a different local dealer who will treat you better.

Thanks for your reply. Since I had direct contact with the official AB rep for the entire Northeast coast I thought that I'm dealing with the "right contact". When I had questions about something my dealer didn't have answers for he would go to the same guy, the dealer was the one to give me this contact info in the first place.

But, maybe you're right and I should give a shot and contact the dealer I've purchased the dinghy from.

During the season I did talk to another dealer who said that it's best to contact AB directly and they stand behind their product so they'll take care of me. Oh well, obviously it didn't happen.

 

[psneeld]

To be fair...that level of rust is pretty commonplace on MANY stainless accessories and rails on new boats...stinks but I can see where the manufacturer is trying to basically say what I am....

I hope that not all stainless out there does this...but many of the parts including my recently installed swim step ladder looked like that in months after install. It doesn't get worse...but does look like your pics.

 

[swampu]

I would replace that crap asap. My stainless doesn't do that, None of it. Either of my boats. It's a lot easier to clean it now than wait. Take it all off/wax the boat/install the new and put that crap in a bag and then bash em'. No time to lose.

 

[High Wire]

It looks like your hardware is not bedded at all. Water is sitting stagnent between the fastener and the fiberglass and causing corrosion. Very common. Remove the hardware, bed it with LifeCaulk sealant and re-assemble. Wont work for the SS wheel spokes though.

 

[Larry M]

To be fair...that level of rust is pretty commonplace on MANY stainless accessories and rails on new boats...stinks but I can see where the manufacturer is trying to basically say what I am....

I hope that not all stainless out there does this...but many of the parts including my recently installed swim step ladder looked like that in months after install. It doesn't get worse...but does look like your pics.

These are from our Achilles RIB. About 2 x year I get the toothbrush out, some oxalic acid and then some polish. I guess I better get at it.

 

[Alex F]

To be fair...that level of rust is pretty commonplace on MANY stainless accessories and rails on new boats...stinks but I can see where the manufacturer is trying to basically say what I am....

I hope that not all stainless out there does this...but many of the parts including my recently installed swim step ladder looked like that in months after install. It doesn't get worse...but does look like your pics.

I'm not sure that to be fair to AB should apply in this case for number of reasons. I'm getting feedback from other AB owners that have 4-5 yrs dinghies with ZERO rust on the SS. I have friends with other brands who also have no rust issues at all. I've owned sever used boats (I'm referring to big boats, not dinghies) ranging from 4-10yrs old and none had this issue.

I would agree that some occasional stain on a boat that's fully exposed to the elements would be normal maintenance item on a used boat. But we're talking about brand new boat here that has been always washed and covered. The SS parts don't have stains anymore, those stains are now a true rust.

I think the approach "to be fair..." should actually be applied to the customer (me) in this case. I have no idea how AB plans to maintain loyal customer base by telling people "get lost" when there's an issue that clearly demands their attention.

 

[dimer2]

I have to side with Alex on this. I would be real upset if that was my boat. They probably saved $30 on a $3500 dinghy by using substandard fittings. As I am currently looking at dinghy's, this will certainly influence my decision.

 

[Alex F]

I would replace that crap asap. My stainless doesn't do that, None of it. Either of my boats. It's a lot easier to clean it now than wait. Take it all off/wax the boat/install the new and put that crap in a bag and then bash em'. No time to lose.

Replacing the SS parts is what exactly what I'm planning to do. The puzzle is where do I get these parts in higher grade SS, so I don't have the same issue after few months down the road?

It looks like your hardware is not bedded at all. Water is sitting stagnent between the fastener and the fiberglass and causing corrosion. Very common. Remove the hardware, bed it with LifeCaulk sealant and re-assemble. Wont work for the SS wheel spokes though.

I agree that lack of bedding and low grade SS parts are the main two contributors. If my attempts to go through my or other AB dealer would leave me with the same results, then I'll address this on my own.

Do you think that LifeCaulk sealant is better than 4000UV?

 

[mahal]

My dinghy, a 12' Novurainia center console has the same rust stains as your AB. I occasionally clean it, but the rust comes back. I would still buy another Novurania though.

 

[Alex F]

I have to side with Alex on this. I would be real upset if that was my boat. They probably saved $30 on a $3500 dinghy by using substandard fittings. As I am currently looking at dinghy's, this will certainly influence my decision.

Thank you for understanding. Just an FYI, my dinghy had $22,000 MSRP tag. I wouldn't be so much upset if it was $3500 dinghy.

 

[mahal]

I've thought of bedding as a solution.

Dimer2, the dinghy being discussed here is more like 15 to 20k. I thought I'd mention that for others to understand the OP's frustration.

 

[swampu]

Replacing the SS parts is what exactly what I'm planning to do. The puzzle is where do I get these parts in higher grade SS, so I don't have the same issue after few months down the road?

Boy that's a good question. I would buy it at West Marine and keep the recipt. Bedding is very important and I've always used 5200. I would be mad as hell if I paid 22k and had rusty hardware. Good luck

 

[RT Firefly]

Greetings,
Mr. A. I've used 4000UV in past applications for caulking and was pleased with the results. Contrary to Mr. swampu, I would be hesitant to use 5200 in ANY application where there was a chance, however remote, of removing the fitting again.

 

[healhustler]

I regularly visit a dinghy dealer in Stuart, FL that has an assortment of new and used boats. Rust on the stainless is pretty typical for the traded units sitting outside, but I have to admit that if that were my new AB, I'd have expected better performance from the SS. Lack of bedding puzzles me..... and at least from what the photos indicate, the places for trapped moisture and salt are where the majority of the problem began, save for the bolt threads and steering wheel spokes which speak for themselves.

 

[dimer2]

Thank you for understanding. Just an FYI, my dinghy had $22,000 MSRP tag. I wouldn't be so much upset if it was $3500 dinghy.

Holy cow, that's almost as much as my whole boat . I was looking at the AB UL 8.5 at $3580 and thought that reasonable but not cheap. No wonder you are upset.

 

[Alex F]

Boy that's a good question. I would buy it at West Marine and keep the recipt. Bedding is very important and I've always used 5200. I would be mad as hell if I paid 22k and had rusty hardware. Good luck

Based on my experience WM is the place you don't want to buy SS parts as they carry low grade stuff. For nuts and bolts I go to ACE Hardware, they seemed to carry better grade SS stuff.

In regards to sealant, 5200 is the last product I would use on any application that might need to be re-done at some point in time. As you probably know, when 5200 hardens it becomes as strong as a brick and you'll need to use chisel and hammer to take things apart.

 

[BobH]

I have a similar problem with where the stanchion bases are bolted to fiberglass. The bases aren't rusting but are surrounded by rust stains. I found a product called Rust Cure that will remove the stains. Don't know yet if it will prevent them.

Bob

 

[swampu]

You are right about adhision qualities. I've never replaced those items that you have pictured. I have installed a few outboards and removed a few with the 5200. I have bigger issues with mildew in sealant than not being able to remove it.

 

[Xsbank]

Chinese stainless?

 

[BruceK]

Alex, The measure of your loss in $ terms seems to be the cost of new parts and removal and proper fitting. The defect is a combination of poor quality/inferior grade ss, and absence of bedding. That other owners don`t have the problem suggests a batch of bad fittings. Find out if the satisfied owners fittings were bedded or not, that tells you something about causation.
Is there a Government agency overseeing consumer warranty obligations whose help you can invoke? That may pull AB into line pronto. Here, there is a reasonable expectation concept, as well as the sellers warranty. If something is warranted for 1 year, the reasonable expectation a TV is good for 3 years triumphs. If a phone company sells you a phone on a 2 year plan, phone dies after a year, they replace the phone And here, it`s not just the manufacturer who is responsible, it`s the seller too. No idea how it works over there, hope this helps.

 

[Insequent]

I bought an aluminium AB about 9 months ago, in Seattle. They are unloaded out of the containers with tubes completely flat and look like sardines in a tin. They are then set up for delivery by the dealer - at least mine was. They are shipped with minimal fittings so they can be stacked one on top of the other to take as little volume as possible in a shipping container.

Now, the GRP ones may be handled differently but you should check. My point is is may not be AB's fault - the dealer you bought from may have purchased and installed the inferior grade SS fittings. You should not assume they arrive off the ship ready to go, or fitted up by AB in USA before delivery to dealers. It is possible, but I would be surprised. Seems to me the line 'talk to AB directly' is a cunning dealer fob-off.

Pic is mine after getting console, seat and engine fitted by the dealer. Inflation of the tubes is just about the last thing done. Easier to work on them that way.

 

[Northern Spy]

Stainless steel is just that, stainless steel. Unless a grade is mentioned, caveat emptor. I was surprised that 316 wasn't mentioned anywhere on the AB website. The problem may very well be low quality or off grade SS. Positive material identification has gotten really cheap and easy to do with the new analyzers on the market. A NDT shop could tell you in a minute the Cr and Mo content of the steel.

If it is rusting, it means that isn't well passivated. You could try removing a piece or two and pickling it with pickling paste, found at a welding shop..

Another likely possibility is that the SS was power polished with a carbon steel wire brush and has embedded CS in it, which is now rusting.

I would certainly be disappointed with AB as they certainly do hype "quality". Good for you on calling them out. Best of luck.

 

[caltexflanc]

As you can piece together from the various responses, there are two issues here. One is the very poor job (if any) of bedding the fittings, what is shown in the pics is totally inexcusable on a new boat.

The other is the surface stains, like on the wheel hub or pop up cleat. No stainless is maintenance free and "stainless" when exposed to salt water and spray. It needs to be rinsed and wiped off after use, or at least wiped with a damp cloth. Cleaning it with Collonite Metal Wax will cut down subsequent
accumulation dramatically. Add a coat of Fleet Wax or Insulator Wax or Rejex and it will resist stain for very long time. My boat has a lot of high quality stainless on it, and gets a lot of green water and salt spray exposure. Unmaintained and protected, it will develop surface stains in places just like in the pictures.

 

[Alex F]

As you can piece together from the various responses, there are two issues here. One is the very poor job (if any) of bedding the fittings, what is shown in the pics is totally inexcusable on a new boat.

The other is the surface stains, like on the wheel hub or pop up cleat. No stainless is maintenance free and "stainless" when exposed to salt water and spray. It needs to be rinsed and wiped off after use, or at least wiped with a damp cloth. Cleaning it with Collonite Metal Wax will cut down subsequent
accumulation dramatically. Add a coat of Fleet Wax or Insulator Wax or Rejex and it will resist stain for very long time. My boat has a lot of high quality stainless on it, and gets a lot of green water and salt spray exposure. Unmaintained and protected, it will develop surface stains in places just like in the pictures.

I honestly don't remember for sure (trying to recollect the events from the beginning of last summer), but I think the reason I went to the AB rep for Northeast was based on my conversation with the dealer I bought the boat from. However, the more I thought about it recently, the more it made sense to give it another shot, especially that my complaint was refused by the AB. So, yesterday I emailed the dealer explaining what took place and asking for his assistance.

Interesting point on the assembly. If a local dealer does all the prep work and installs all the hardware, then they're clearly part of the problem. I have doubts that this is my case as the dealer I bought the boat from is not specializing in AB dinghies, so most likely they got the boat just as it was ordered and she was assembled before it got to the dealer.

Thank you for the tips on prevention. Regardless who and how the issue will be fixed, prevention methods is something that will be necessary to avoid future problems.

Question regarding the parts (assuming that I will have to tackle the issue on my own). Do you guys think that it might be worth the trouble of taking the parts off and sending to a special metal shop for proper cleaning a do some special re-coating? Or would it be a waste of time and money considering that these are cheap china made low grade SS parts?

 

[Marlinmike]

I agree with bedding, also your stearing wheel is a very common model and on MANY boats and even that's rusted, so I can kinda understand the company wondering if you are really washing down the boat or is it sitting in a salt soup.