rochepoint
Guru
- Joined
- Apr 4, 2009
- Messages
- 1,747
- Location
- Sidney BC, Canada
- Vessel Name
- Roche Point
- Vessel Make
- 1985 Cheer Men PT38 Sedan
X2
How do you secure that rig to your boat?
How does the loss epidemic happen,are Highfield oars not captive? On our "Island Inflatables" (Aussie brand, Korean made) the oars are secured with a large ss threaded pin with a knob to screw down, which becomes the oar pivot, effectively a rowlock. Plus at the blade end they clip into a rubber type fitting when not in use. Hard to lose, you`d have to work at it.Lost the oar while towing the dink.
Finally got the oar. Highfield came through and very promptly...
How does the loss epidemic happen,are Highfield oars not captive? On our "Island Inflatables" (Aussie brand, Korean made) the oars are secured with a large ss threaded pin with a knob to screw down, which becomes the oar pivot, effectively a rowlock. Plus at the blade end they clip into a rubber type fitting when not in use. Hard to lose, you`d have to work at it.
Highfield has the same arrangement. All I can think if is that the knob came loose through vibration or I didn't have it tightened enough. The blade end is secured with a velcro strap .... not the best way. Been doing this since 1994 and this is the third time I have not had the dink up in davits .... I have stories about the other two times as well. I should know better
Do you feel like maybe the title of this thread needs an update?
Sounds fair, credit where credit is due.Can that be done ? Considering how the President of Highfield came through I'd like to remove "poor service" from the title.
Can that be done ? Considering how the President of Highfield came through I'd like to remove "poor service" from the title.
Yes, just ask a mod. The easiest way it to report your own post and in the message put what you want.
I'm seeing a lot of praise for the manufacturer in this thread.
Clearly, Highfield deserves praise for fixing a problem caused by an inattentive dealer(s) but I'm not so sure that this is enough for me to consider one of their products.
I would equate their sending the oars, free of charge, as treating the symptom. Yes, it is a great response to a customer in need but if you have to bypass a dealer network in order to get service there is a larger problem looming.
No company gets it right all of the time but clearly their dealer network is not doing the job I would demand and no company is really better than their representatives.
Maybe this is an isolated case, it happens but it would be enough for me to think twice...
There are great dealers out there and that would be high on my list of factors to to consider.
Just sayin...
Bruce