In 2009 we bought our boat in Vancouver, Canada. It is a Canadian built boat. I was told that there would be no problems bringing it into the U.S. because of NAFTA. Also told that I wouldn't need a customs broker. I used a marine documentation service in the U.S. and jumped through all the hoops. They suggested that I have a customs broker on call "just in case".
The broker that we bought the boat from said that they'd brought several boats into the U.S. through customs at Point Roberts, WA and that it was no problem at all, but that they needed to bring the boat into the U.S., not me. I decided that for convenience sake I would have them bring the boat to Anacortes and take it through customs there. I called customs in Anacortes and asked if I needed an appointment, they said no, just don't bring it in on a Friday. So, we scheduled to have the boat arrive in Anacortes around 10:00 am on a Tuesday. My wife and I showed up at customs and announced that we wanted to bring our boat into the U.S.
The supervisor at Anacortes customs overheard this and lost it. He came up almost shouting, "you don't have an appointment and this boat isn't coming in here today. I'm sick of these Canadian brokers thinking they can do this. Where is the boat?" When I told him the boat was an hour out of Anacortes, he really lost it. "Who's on the boat, is he a licensed captain, it's not coming in here, and on and on. I told him we had been told we could bring it in without an appointment and off he went again "who told you that, what was their name, no one in this office would have said that, we don't have time (there was no one else in the office)". I quietly said that we didn't have time to send the boat back to Canada and start over, so we'll just sit here until someone can work on it.
So, the boat waited outside of the harbor and we sat and waited. I could tell that his staff was embarrassed by his behavior. Finally, he put on his jacket and left and another woman helped us. She worked through the paperwork with us, and told us that we needed a document that we didn't have. Fortunately I had talked to a customs broker and asked him if he would help if we had any trouble. I called him, he took care of the paperwork, we jumped through a few more hoops and finally by the end of the day the boat was allowed into the U.S.
So, I guess what I'm telling you is that in dealing with customs, be prepared for anything and have a customs broker on call. Every situation can be different. It can go easy or hard depending on the staff. I never figured out what his problem was or what the Vancouver brokers had done to him, but he had the power to slow down the process and he did. I believe that if I had shown any sign of resistance or aggression back, I would never have gotten the boat in through Anacortes and would have had to go to another port to enter.
So, have all of your paperwork ready, have a customs broker ready and clear your day in case you encounter someone like the supervisor in Anacortes.
Lyle