I completely agree. I see people make statements about insurers dodging claims and I wonder if they are discount carriers or otherwise second-rate insurance companies...
I had car insurance with Nationwide decades ago. They were not on my side but they went up my back side when my car was stolen. They lied at every level to minimize paying the claim. The claims adjuster lied. The manager lied. When I used Nationwide's complaint line the agent said that hurt my case. Really? I called up the complaint line, discussed how my case was being handled, and that HURT me? REALLY?
This was not just a local issue either. A man went into the Jacksonville office and killed a bunch of people due to how he was being treated with a claim.
Unfortunately, I have had other claims since then, and fortunately, the other insurance companies treated me fairly and with respect. Can't remember who I had with one claim, but they, and NC Farm Bureau, were awesome. In the other claims, I had no complaints about how I was treated or the payout. They were more than fair and responsive. Nothing but praise.
Nationwide?
Nationwide might have changed. I don't know. I will never, ever, do business with them again. My experience with them told me the company was rotten from top to bottom.
I didn't think Nationwide was a second rate company, their premiums certainly were not, and even if they had paid out correctly, they still would have made money on the premiums I had paid them for years. So yeah, some insurance companies treat people poorly.
Later,
Dan