McDonald's had lots of lawsuits over the hot coffee as I remember it but McD's kept the coffee too hot to drink. Why?
McDonald's offered free coffee refills. By keeping the coffee to hot to drink, they minimized having to pay for free coffee.
This was purely a money game where McDonalds had an advertising campaign to provide free refills, which the company did not want to pay for, so they served hot coffee that was not possible to drink without causing burns. The "leaders" of McDonalds did not give a rats a...s about burning people even though they knew what was happening. It was about saving the price of a cup of coffee...
At the time of the lady's lawsuit I went to a McD's for breakfast and ordered coffee. The coffee was so hot it burned my lips and tongue. There was no way anyone could drink the coffee and not get burned. I had never been served coffee that was scalding before but McDonalds sure did.
After I got burned, I went and asked for a cup of ICE. The McD employee did not blink an eye as to why I needed ice for breakfast. She knew why. Even after dumping ice into the coffee it still was too hot to drink and I did not finish the coffee until I was well down the road.
Mission accomplished McDonald's. I did not ask for a free fill.
I did not step into a McDs for years after that incident and I seldom visit now. Burn me once.....
Later,
Dan
McDonald's offered free coffee refills. By keeping the coffee to hot to drink, they minimized having to pay for free coffee.
This was purely a money game where McDonalds had an advertising campaign to provide free refills, which the company did not want to pay for, so they served hot coffee that was not possible to drink without causing burns. The "leaders" of McDonalds did not give a rats a...s about burning people even though they knew what was happening. It was about saving the price of a cup of coffee...
At the time of the lady's lawsuit I went to a McD's for breakfast and ordered coffee. The coffee was so hot it burned my lips and tongue. There was no way anyone could drink the coffee and not get burned. I had never been served coffee that was scalding before but McDonalds sure did.
After I got burned, I went and asked for a cup of ICE. The McD employee did not blink an eye as to why I needed ice for breakfast. She knew why. Even after dumping ice into the coffee it still was too hot to drink and I did not finish the coffee until I was well down the road.
Mission accomplished McDonald's. I did not ask for a free fill.
I did not step into a McDs for years after that incident and I seldom visit now. Burn me once.....
Later,
Dan