Cruzer
Senior Member
- Joined
- Jun 18, 2017
- Messages
- 122
- Location
- USA
- Vessel Name
- OLOH
- Vessel Make
- 60 Jefferson Marquessa Motor Yacht
I did the online renewal through the official government site back in early November for a 12.31 expiration (well before the shutdown), paid through pay.gov, card charged, receipt received. New certificate never came and my vessel is showing up in the database as expired. Also not seeing anything pertaining to my doc number in their work packet search page and their case processing report shows them to be well beyond November for renewals. My understanding from this forum and elsewhere is that renewals processed online, particularly before the shutdown, have been showing up without issue and often expediently.
Over the past few weeks I have emailed and repeatedly called the appropriate number at the USCG Documentation Center, waited on hold with no one picking up for hours, left messages and continue to hear nothing back. There's no reason for me to believe I'll actually ever get a human on the phone or a return email but I will continue to try again next week. The immediate response from pay.gov was that there was nothing they could do and that I should reach out to USCG Doc Center.
Before I suck it up and throw more money at it including a late renewal fee, hoping for the best, has anyone been in a similar situation and had any luck with resolution?
Thanks!
Over the past few weeks I have emailed and repeatedly called the appropriate number at the USCG Documentation Center, waited on hold with no one picking up for hours, left messages and continue to hear nothing back. There's no reason for me to believe I'll actually ever get a human on the phone or a return email but I will continue to try again next week. The immediate response from pay.gov was that there was nothing they could do and that I should reach out to USCG Doc Center.
Before I suck it up and throw more money at it including a late renewal fee, hoping for the best, has anyone been in a similar situation and had any luck with resolution?
Thanks!